Mekiliuwa Onwuka is a business leader with over 16 years of experience in the pensions industry, specializing in Customer Service, Business Development, and Operational workflows. Before joining Norrenberger, she served as the Regional Customer Relationship Manager, Lagos, at Trustfund Pensions, where she led teams and improved customer satisfaction across branches in the Lagos region. Starting her career in 2008 as a Customer Service Officer, she progressed through roles that strengthened her expertise in customer engagement and business development.

She brings a strategic approach to customer interaction and retention, backed by problem-solving skills and the ability to address complex challenges. Her experience includes refining workflows, fostering cross-functional collaboration, leveraging data analytics, managing projects, and driving digital transformation to achieve measurable outcomes.

She holds a Bachelor of Science degree in Chemistry from the University of Port Harcourt and a Postgraduate Diploma in Business Administration from Delta State University. Committed to delivering solutions that enhance customer satisfaction, she focuses on driving organizational growth and operational excellence.